Terms of Service

1. Agreement to Terms

These Terms of Service ("Terms") are a legally binding agreement between you and Flynk11 Ltd, a company registered in England and Wales ("Flynk11", "we", "us", "our"), governing your access to and use of Cite42, our pay-per-call REST API, MCP server, dashboard, npm package, and any related materials (collectively, the "Service"). By creating an account, generating an API key, calling the API, invoking an MCP tool, paying for credits, or otherwise accessing the Service, you confirm that you have read, understood, and agree to be bound by these Terms. If you do not agree, you must not use the Service.

If you are using the Service on behalf of a company or other legal entity, you represent that you are authorized to bind that entity to these Terms, and "you" refers to that entity.

2. The Service

Cite42 is an aggregator. The Service forwards queries you submit to third-party AI models (including but not limited to OpenAI's ChatGPT, Anthropic's Claude, Perplexity, and Google's Gemini), parses the responses, and returns structured JSON to you. We do not generate the underlying answers, citations, or rankings ourselves, they are produced by third-party AI systems. Cite42 is a data API for builders, not a regulated information service.

We may add, modify, suspend, or discontinue any feature, endpoint, model integration, or pricing tier at any time. We aim to give reasonable advance notice of material changes that adversely affect existing customers, but we do not guarantee continuous availability of any specific endpoint, model, or feature.

3. Accounts and Eligibility

• Minimum age: You must be at least 16 years old. Where local law requires a higher age for online services or for entering into binding contracts, that higher age applies.
• Accurate information: You agree to provide true, current, and complete information at registration and to keep it updated.
• One account per person or entity: Creating multiple accounts to circumvent rate limits, free-credit grants, or sanctions enforcement is prohibited.
• API key security: API keys grant the holder authority to spend credits in your account. You are solely responsible for keeping them secret. We display the full key once at creation and store only a SHA-256 hash thereafter. We are not liable for losses arising from a leaked, shared, or compromised key.
• Sanctions and export controls: You represent that you are not located in, and you are not a national or resident of, a country subject to comprehensive UK, EU, or U.S. sanctions, and that you do not appear on any UK, EU, U.S., or UN restricted-party list. The Service may not be used in violation of applicable export-control laws.
• Eligibility: We may refuse registration or suspend, downgrade, or terminate accounts at our discretion where we reasonably believe a user has violated these Terms or poses a risk to the Service, to other users, or to us.

4. Credits, Billing, and Payment

Cite42 is sold strictly on a prepaid, pay-per-call basis. There is no subscription, no recurring charge, and no automatic renewal.

• Top-ups: You purchase credits in advance via Stripe. The minimum top-up is USD $25. Credits are denominated internally in micro-credits (1 USD = 100,000 micro-credits) for 5-decimal billing precision.
• Per-call pricing: Each endpoint debits credits according to the rate sheet published on our pricing and documentation pages. We may update the rate sheet from time to time. Updates apply prospectively to new calls only and do not affect already-spent credits.
• Credits never expire while your account remains in good standing. If your account is closed by you or terminated by us for cause, any remaining credit balance is forfeit except where a refund is required by law (see Refunds below).
• Free credit grants: We may grant a one-time free credit balance (e.g. $1 on signup) to verify email addresses for new accounts. Free credits are limited to one grant per person or entity, are not transferable, and are not redeemable for cash. We may revoke unspent free credits at any time, including where we suspect abuse of the free-credit programme.
• Refunds: Top-ups are non-refundable except (a) where required by mandatory consumer-protection law in your jurisdiction, (b) where we, at our sole discretion, agree to refund in writing, or (c) where credits were debited as a result of a verified Service-side failure (e.g. a 5xx error you were charged for). Stripe processing fees are non-refundable in any event.
• Taxes: Prices are exclusive of VAT, GST, sales tax, or other applicable taxes, which are added at checkout based on your billing address.
• Disputed charges: Initiating a chargeback in lieu of contacting billing@flynk11.com is a material breach of these Terms and may result in immediate suspension. We respond to good-faith billing questions within five business days.

5. AI Search Data — No Warranty of Accuracy

This section is critical. Read it carefully before relying on Cite42 output.

Cite42 returns data generated by third-party AI models. Large language models are known to produce confident, fluent text that is nevertheless incorrect, outdated, biased, or fabricated (commonly called "hallucination"). The mention rates, rankings, citations, sentiment scores, and prompt outputs that Cite42 surfaces are directional signals about what AI models are currently saying, not statements of fact about you, your competitors, the products mentioned, or any other person or entity.

Specifically:

• We do not warrant that Cite42 outputs are accurate, complete, current, reliable, reproducible across calls, or fit for any particular purpose, including search-model optimization, marketing decisions, due diligence, reputation management, journalism, scientific research, professional advice, legal compliance, or investment decisions.
• The same prompt may produce different answers on different days, across different model versions, with different sampling parameters, or across different account contexts. Cite42 does not guarantee determinism.
• Sentiment, ranking, mention-rate, and citation metrics are inferred from model output and may be wrong even where the underlying model output is unchanged. We do not warrant the inference logic.
• Citation URLs returned by the Service reflect what the underlying model reports having "cited". Models routinely hallucinate URLs that do not exist or attribute content to URLs that do not contain it. Cite42 does not verify citation URLs.
• Statements made by AI models about identifiable individuals or organizations are the statements of the model, not of Flynk11. We provide a technical means of querying public AI systems; we do not endorse or adopt any output.
• You are solely responsible for independently verifying any Cite42 output before relying on it, publishing it, sharing it, or making any decision based on it. If a model output appears defamatory, infringing, or otherwise unlawful, you must not publish or rely on it.

No professional advice. Cite42 does not provide legal, financial, medical, tax, accounting, or other professional advice. Nothing in any Cite42 response constitutes such advice. Consult a qualified professional before acting on anything you read in a model response.

6. Acceptable Use

You agree to use the Service only for lawful purposes and only in accordance with these Terms. Without limitation, you must not, and must not permit anyone using your account or API key to:

6.1 General prohibitions

• Use the Service in violation of any applicable law, regulation, court order, or third-party right (including intellectual property, privacy, publicity, contract, and competition law).
• Use the Service to generate, store, transmit, or facilitate content that is defamatory, threatening, harassing, hateful, child sexual abuse material, content sexualizing minors, content promoting violence or self-harm, or content that violates applicable obscenity, harassment, or hate-speech laws.
• Use the Service to develop, train, fine-tune, evaluate, or benchmark any competing AI search visibility API, AI search visibility MCP server, or substantially similar aggregator product.
• Reverse engineer, decompile, disassemble, or attempt to discover the source code, model weights, or non-public APIs underlying the Service, except to the limited extent applicable law expressly prohibits this restriction.
• Probe, scan, or test the vulnerability of any system or network related to the Service, or breach or circumvent any security, authentication, or rate-limiting measure, except under a security-research engagement we have authorized in writing in advance.
• Interfere with or disrupt the integrity or performance of the Service, including by submitting requests at a rate or pattern that is abusive, by intentionally exhausting credits to create disruption, or by amplifying traffic to or from the Service for an unrelated purpose.
• Share, sell, rent, sublicense, or otherwise distribute access to your API key, account, or credit balance to anyone outside your organization, except via the white-label/wrapper tier described in section 7.
• Use the Service in any way that violates the terms of service, acceptable use policy, or model use policy of any underlying model provider, including those of OpenAI, Anthropic, Google, Perplexity, xAI, and Microsoft. Each provider's policy is incorporated by reference for traffic routed through that provider.

6.2 AI search visibility specific prohibitions

• No targeting of identifiable private individuals. The Service is intended to query AI systems about brands, products, organizations, public figures in their public capacity, and general topics. You must not use the Service to systematically query AI models about identifiable private individuals in their private capacity for the purpose of profiling, reputation analysis, harassment, doxxing, background checks, or any decision that produces legal or similarly significant effects for that person. Public-figure queries are permitted only insofar as they concern the person's public activities and remain within applicable defamation and privacy law.
• No impersonation. You must not use the Service to impersonate any person or entity (including by submitting prompts designed to elicit content fabricated as the words or works of a real person), nor to misrepresent your affiliation with any person or entity.
• No mass scraping for resale. Bulk querying for the purpose of compiling, redistributing, or reselling Cite42 outputs as a competing dataset or aggregator product is prohibited outside the white-label tier referenced in section 7. White-label/wrapper customers must observe the contractual rate caps and attribution rules of that tier.
• No SEO manipulation: You must not use the Service to generate content with the primary purpose of manipulating, gaming, or otherwise distorting the rankings, citations, or outputs of any underlying AI system (e.g. prompt injection at scale aimed at moving model behavior).
• No use against Cite42 itself: You must not query the Service for prompts whose effect is to extract our system prompts, internal routing logic, cost structure, or other confidential operational details.

We may monitor usage to enforce these rules, including by inspecting request patterns and (where reasonably necessary) request payloads. We will treat any such inspection consistently with our Privacy Policy.

7. White-Label Use

White-label / wrapper tier. If you operate a product that resells or repackages Cite42 output, you must do so under our white-label tier (separately agreed) and must (a) implement appropriate end-user terms with your customers that pass through the disclaimers in section 5, (b) observe applicable rate caps, and (c) respect the attribution requirements stated at the time of enrollment. Reselling Cite42 output without enrolling in the white-label tier is a breach of these Terms.

8. Your Inputs and Cite42's Outputs

Your inputs. You retain all rights you hold in the prompts, brand names, URLs, competitor lists, and other inputs you submit to the Service ("Inputs"). You grant Flynk11 a worldwide, non-exclusive, royalty-free licence to host, process, transmit, and display your Inputs solely as necessary to operate the Service, including by transmitting Inputs to the model providers identified in section 2 and our Privacy Policy.

Cite42 outputs. Subject to your compliance with these Terms and payment of applicable credits, you may use Cite42's structured outputs ("Outputs") for your internal business purposes and, where you have purchased the appropriate tier, for redistribution to your end users. Outputs derive from third-party AI systems whose intellectual property and use rights are governed by the relevant provider's terms; you are responsible for complying with those terms when using Outputs in your downstream product or publication.

Flynk11 IP. Except for your Inputs, all software, code, design, MCP tool schemas, API contracts, documentation, logos, and marks comprising the Service are owned by Flynk11 Ltd or its licensors. We reserve all rights not expressly granted.

Feedback. If you send us feedback or suggestions, you grant us a perpetual, irrevocable, royalty-free licence to use it without obligation to you.

9. Privacy and Data Protection

Our handling of personal data is described in our Privacy Policy, which is incorporated into these Terms by reference. Where you submit personal data about third parties as part of an Input, you represent that you have a lawful basis to do so under applicable data-protection law (in particular UK GDPR and EU GDPR) and that you will respond to any data-subject rights request directed at that data, with Flynk11 acting as a processor for that limited purpose to the extent applicable. The Privacy Policy lists named subprocessors and the safeguards used for international transfers.

10. Disclaimer of Warranties

THE SERVICE AND ALL OUTPUTS ARE PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTY OF ANY KIND, WHETHER EXPRESS, IMPLIED, OR STATUTORY. TO THE FULLEST EXTENT PERMITTED BY LAW, FLYNK11 DISCLAIMS ALL WARRANTIES INCLUDING (WITHOUT LIMITATION) IMPLIED WARRANTIES OF MERCHANTABILITY, SATISFACTORY QUALITY, FITNESS FOR A PARTICULAR PURPOSE, NON-INFRINGEMENT, ACCURACY, COMPLETENESS, TIMELINESS, OR ERROR-FREE OPERATION.

WITHOUT LIMITING THE FOREGOING, AND IN ADDITION TO SECTION 5: WE DO NOT WARRANT THAT (A) THE SERVICE WILL MEET YOUR REQUIREMENTS, (B) THE SERVICE WILL BE UNINTERRUPTED, AVAILABLE AT ANY PARTICULAR TIME, SECURE, OR ERROR-FREE, (C) ANY DATA RETURNED BY THE SERVICE WILL BE ACCURATE, RELIABLE, COMPLETE, UNBIASED, NON-DEFAMATORY, NON-INFRINGING, OR REPRODUCIBLE, (D) ANY DEFECT WILL BE CORRECTED, OR (E) ANY THIRD-PARTY MODEL PROVIDER WILL CONTINUE TO MAKE ITS API AVAILABLE.

Some jurisdictions do not allow the exclusion of certain warranties. To the extent such laws apply, the foregoing exclusions apply only to the maximum extent permitted, and your statutory rights as a consumer (if any) are unaffected.

11. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW, IN NO EVENT WILL FLYNK11 LTD (INCLUDING ITS DIRECTORS, OFFICERS, EMPLOYEES, AGENTS, SUPPLIERS, AND LICENSORS) BE LIABLE FOR:

• ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, EXEMPLARY, OR PUNITIVE DAMAGES;
• LOST PROFITS, LOST REVENUE, LOST SAVINGS, LOST BUSINESS OPPORTUNITIES, LOSS OF GOODWILL, LOSS OF DATA, OR COST OF SUBSTITUTE SERVICES;
• ANY DAMAGES ARISING FROM YOUR USE OF OR RELIANCE ON ANY OUTPUT, INCLUDING ANY ALLEGEDLY DEFAMATORY, INFRINGING, OR INACCURATE MODEL RESPONSE;
• ANY DAMAGES ARISING FROM A THIRD-PARTY MODEL PROVIDER'S OUTAGE, REJECTION, RATE LIMIT, TERMS-OF-SERVICE ACTION, OR CHANGE IN PRICING OR AVAILABILITY;
• ANY DAMAGES ARISING FROM UNAUTHORIZED USE OF YOUR API KEY OR ACCOUNT WHERE WE WERE NOT NEGLIGENT.

REGARDLESS OF THE LEGAL THEORY ON WHICH ANY CLAIM IS BASED (CONTRACT, TORT, NEGLIGENCE, STRICT LIABILITY, INDEMNITY, OR OTHERWISE), AND EVEN IF WE HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES, OUR TOTAL CUMULATIVE LIABILITY ARISING OUT OF OR RELATED TO THE SERVICE WILL NOT EXCEED THE GREATER OF (A) THE TOTAL AMOUNT YOU PAID FLYNK11 FOR THE SERVICE IN THE TWELVE (12) MONTHS IMMEDIATELY PRECEDING THE EVENT GIVING RISE TO LIABILITY, OR (B) USD ONE HUNDRED DOLLARS ($100).

Nothing in these Terms excludes or limits liability that cannot lawfully be excluded or limited, including liability for death or personal injury caused by negligence, fraud or fraudulent misrepresentation, and any other liability that cannot be excluded under the laws of England and Wales.

You acknowledge that the price of the Service reflects the allocation of risk in these Terms, and that we would not provide the Service at this price without these disclaimers and limitations.

12. Indemnification

You agree to defend, indemnify, and hold harmless Flynk11 Ltd, its officers, directors, employees, agents, and licensors from and against any third-party claim, demand, suit, proceeding, damage, loss, liability, fine, penalty, or expense (including reasonable legal fees) arising out of or relating to:

• your use of the Service, your Inputs, or your use, publication, redistribution, or reliance on any Output;
• your violation of these Terms, any applicable law, or any third-party right (including any defamation, privacy, publicity, intellectual-property, or competition-law claim);
• your violation of the terms of service or acceptable use policy of any underlying model provider for traffic you originated through the Service;
• any claim by an end user of a product you built on the Service, including any claim that the Cite42 Output you exposed was inaccurate, defamatory, or infringing.

We will give you prompt written notice of any claim subject to indemnification and reasonable cooperation in the defence at your expense. We reserve the right to assume the exclusive defence and control of any matter for which you owe us indemnification, in which case you agree to cooperate. You will not settle any matter affecting our rights without our prior written consent.

13. Suspension and Termination

By you. You may stop using the Service and close your account at any time via the dashboard or by emailing support@flynk11.com. Closing your account stops new charges; unspent credits are forfeit on account closure except where a refund is required by law.

By us. We may suspend, downgrade, or terminate your account (in whole or in part) at any time, with or without notice, if we reasonably believe that:

• you have breached these Terms (in particular section 6 - Acceptable Use);
• your account or use of the Service is unlawful, fraudulent, or harms or threatens the security, stability, or integrity of the Service, other users, or third parties (including model providers);
• continuing to provide the Service to you would cause us to breach a law, regulation, court order, sanctions regime, or contractual obligation to a model provider;
• a model provider has notified us that your traffic violates its policies;
• you initiate a chargeback inconsistent with section 4.

Effect of termination. On termination, your right to access and use the Service ends immediately. Unspent credits are forfeit on termination for breach. Sections 5 (AI Search Data - No Warranty), 8 (IP), 10 (Disclaimer), 11 (Limitation), 12 (Indemnification), 14 (Governing Law), and 15 (Miscellaneous) survive termination.

14. Governing Law and Dispute Resolution

These Terms and any dispute arising out of or in connection with them or their subject matter (including non-contractual disputes) are governed by the laws of England and Wales, without regard to its conflict-of-laws rules. The courts of England and Wales have exclusive jurisdiction, except that each party retains the right to seek injunctive or equitable relief in any court of competent jurisdiction to prevent irreparable harm (including infringement of intellectual property).

If you are a consumer resident in the EEA, you retain the benefit of any mandatory consumer-protection rights and remedies that the law of your country of residence affords you, and you may bring proceedings in your local court where required by law.

No class actions. To the maximum extent permitted by law, you and Flynk11 agree to bring claims only in an individual capacity and not as a plaintiff or class member in any class, collective, or representative action. If a court finds this waiver unenforceable in a particular case, the rest of this section remains in effect.

15. Miscellaneous

• Entire agreement: These Terms (with the Privacy Policy, Cookie Policy, and any rate sheet or white-label addendum) are the entire agreement between you and us regarding the Service and supersede prior agreements on the same subject.
• Severability: If any provision is held unenforceable, it will be modified to the minimum extent necessary or severed, and the remaining provisions remain in effect.
• No waiver: Our failure to enforce any provision is not a waiver of our right to enforce it later.
• Assignment: You may not assign these Terms without our prior written consent. We may assign these Terms to an affiliate or to a successor in connection with a merger, acquisition, or sale of substantially all assets.
• Independent contractors: Nothing in these Terms creates a partnership, joint venture, agency, fiduciary, or employment relationship between you and us.
• Third-party beneficiaries: Except for our affiliates, officers, directors, employees, and licensors (who may rely on the disclaimers, limitations, and indemnities), these Terms do not create any third-party beneficiary rights. The Contracts (Rights of Third Parties) Act 1999 does not otherwise apply.
• Force majeure: We are not liable for any failure or delay in performance to the extent caused by events beyond our reasonable control, including acts of God, natural disasters, war, civil unrest, governmental action, sanctions, labour disputes, internet or utility outages, third-party service outages, model-provider failures, and cyberattacks.
• Notices: We may give notice via the email on your account or via in-product notice. Notices to us must be sent to legal@flynk11.com.
• Headings: Are for convenience only and do not affect interpretation.

16. Changes to These Terms

We may revise these Terms from time to time. Material changes are announced at least 14 days before they take effect, by email to the address on your account and via in-product notice. The "Last updated" date above reflects the most recent revision. Your continued use of the Service after the effective date constitutes acceptance of the updated Terms; if you do not agree, you may stop using the Service and close your account.

17. Contact

Flynk11 Ltd, registered in England and Wales. Registered address and registration number are on the Legal Notice page.

• Legal & contract: legal@flynk11.com
• Privacy: privacy@flynk11.com
• Billing: billing@flynk11.com
• Abuse & security: security@flynk11.com
• General support: support@flynk11.com